Frequently Asked Questions
Kentackle is an online fishing retailer that provides a wide selection of rods, reels and fishing accessories. This FAQ section will answer common questions with our services, including shipping, and returns and exchanges. If none of these following questions address your concern, you may also ask our team directly by filling out our contact form here.
Q: What types of payment are accepted?
A: Kentackle uses PesaPal as a payment gateway, and we can accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, and Mpesa. If you would like to pay by bank transfer or check, email: email@example.com to request banking information. Orders paid by check will be held 3-5 business days to allow check to clear.
Q: Are all products listed on Kentackle in stock?
A: At Kentackle we like to offer our customers a massive range of products, consisting of many brands. We do not carry a large amount of stock. Unfortunately, sometimes products will be sold out without being specified as ‘sold out’. With thousands of products listed on our online store products can sell out at any given time. For the best indication of current stock levels, please phone or email us. For products listed as NOT a normally stocked product line, we will give you an estimated time of delivery for these special orders.
Q: Why should I create an online account at www.kentackle.co.ke?
A: By creating an online account at www.kentackle.co.ke, you have an increased range of tools at your fingertips, such as:
- Faster checkout
- Order tracking and order history
- Ability to create wish lists
- Manage email preferences
- It's fast, easy and it takes less than a minute!
Q: How long will it take to ship my order?
A: Most orders will be processed and shipped in 5 to 12 business days (Monday through Friday).
Q: What shipping carriers and delivery methods does Kentackle offer?
We use Wells Fargo Couriers to ship our orders. Please read our Shipping and Delivery policy for more information.
Q: What if damages are incurred while using products sold by Kentackle?
A: Not having control over the use of the products in this catalog, we assume no liability connected with their use. Under no circumstances are we liable for any loss, damage, or expenses of any kind arising out of the use or inability to use these products.
Q: How are Returns/Exchanges handled?
A: You can read our full Returns & Exchanges Policy here.